Brown heating and cooling were our heroes this week. When our A/C stopped working we called them. Andrew arrived promptly and we had to replace the old one. He gave us a good deal and we ordered a new unit. They sent 2 super, professional guy who installed the unit in about 5 hours. We were back to relaxing in comfort. Thank you for your excellent service. Brown has always been there for us and always give the best service. You’re number 1 with us

Of all days for the AC fan motor to go - THe 4th of July! I called and Jose was here within 2 hours. Unfortunately he did not have another motor, He actually was very concerned about leaving us with no AC. He made it so we could use the fan to circulate the air in the house. He checked his truck and found a second hand one that might work. Then told us he would check in the garage and the warehouse for a new one. No luck ,He then came back the next morning to install the second hand one. and got the AC up and running! Jose rescheduled. an appointment to install the new, one. It was so refreshing to have that kind of service. A person who was truly concerned about our well being. I have heard from neighbors talk about their AC companies, some of which do not work holidays."it'll be two days or weeks before we get there." I have recommended Brown everytime. Jose is a true professional, knows his trade and provides customer service. ( a lost art )

Always on time, very professional. Jose is my AC tech. He is always helpful and answers all my questions. When it was time for a new system he helped me get set up with an appointment right away and then followed up with me afterwards. I would recommend this company to anyone

I used Brown Heating & Cooling based on their location and reviews being really positive. I had an external fan unit not powering on. BH&C came out and attempted to diagnose the issue for 3 hours. Their resolution was to replace the expansion coil which would have to be cut and replaced for $3,500. The other solution they provided was a $5,500-$6,000 York A/C Unit. They gave talking points of 10 year warranty, they are the only ones you can find parts during COVID, and they were better than my current unit. After discussing with my wife, we decided to get a second opinion with another company. The next company came out and diagnosed it within 5 minutes. The issue ended up being a $20 part, the contactor, on the outside fan unit.

From first call to receiving the bill for payment the folks at Brown were professional and excelled in customer service! First time customer and they were onsite within 45 minutes of making an appointment. Very efficient and reasonably priced. Our ac technician Jose was the best. Very thorough and informative along with having a wealth of knowledge. Thanks to Carol Jose and Brown for taking a ‘hot’ mess and changing it into a great experience!

Brown lived up to their great reputation. I had two air conditioners that were not working. One had leaked from the second story down into the garage. Carol knew just who to send when I didn’t explain the issue very clearly and was so pleasant to deal with that you feel like you are speaking to an old friend. The Brown family run a very efficient and professional operation. Everyone involved was on time, friendly and answered all of my questions A special thanks to Gage. I was quite pathetic the day he was here facing the possibility of replacing two AC units. He was able to repair the downstairs unit and was very kind and patient explaining the process for replacing the upstairs unit. He is definitely an asset to the Brown team. And to Carlos......you are quite a character. Get a tan on that beer gut baby. I have nothing but respect for the hot, back breaking work the two of you do. Many thanks to all involved. .

Service has been top notch. Happy with the installers and would recommend this business.

Awesome company I got a new a/c unit installed yesterday they was awesome I highly recommended them been a customer since 2013 and they always do a good job for us.

Very good job miss Jone

We bought a house with an older HVAC system. Brown came out to help us sort through a few issues we were having over a couple of months. Finally, it was time to discuss replacing the unit when the next thing happened. Brown was so fair on their price and quickly replaced the entire unit, gave a fantastic warranty and followed up with phone calls to check on how things went. Wow! Fantastic customer service, honest employees, fair pricing. We will always call Brown AC.

Fast and honest service.

Very helpful service.

Purchased a home in Palmetto and wanted someone to check out our A/C system. Prefer a local business. Spoke with Stephanie in the office and she scheduled Andrew to come out the next day. He was not only professional but checked all facets of the system. Explained each step in detail and got our A/c system in peak running condition. I would not hesitate to recommend them to my neighbors. It was a great experience!

So after being treated poorly by Bayonet I was in home depot one day and noticed 2 what seemed to be intelligent comprehensive heating and cooling workers (Randy & ???) I spoke briefly with them and felt comfortable so I called and set up a maintenance appt with them. The woman in the office was very sweet and kind. Im a single woman who doesnt know what needs to be done when on these things but she took care of everything and explained what was to be done in order to keep my warranty. Frank came out and handled my unit maintenance and also gave me an amazing deal of $69.99+ buy one get one. Everything went smooth and I couldn't be happier with the service. Don't waste your time with another company. Thank you very much for being the best of the best. I love supporting local companies. 🔥💥😁

Excellent customer service & an honest, reliable company!! Would recommend to ANYONE in need of HVAC service, maintenance, duct cleaning, or looking to replace their system!! They're even offering a Buy 1 Get 1 Free Maintenance Special for $69.95...the BEST DEAL around!!!

Awesome company

Everyone is friendly, knowledgeable and available for service. Never have to wait long, they always explain everything. They treat me and my home with respect. I appreciate your professional and caring service.

Andrew was amazing, patient, professional, and understanding. He really knows what he’s doing. I made the call first thing this morning and they were out a couple of hours later. I’m very pleased!

WOW!! Finally a truly fast, friendly and reliable AC company. Our air condition went out Wednesday evening so a called a 24 hour AC service (Best Home Service's) and they came out to diagnose our problem. The service tech tells me the blower motor is no good and hands me a bill for $930.00 for the service call and to replace the motor. I passed and called Brown Heating and Air the next morning. I spoke with Andrew and he explained that 9 times out of 10 it's only a voltage regulator that's bad and is less the $300 to replace and install. Andrew personally came to the house and fixed the problem that same day. I truly feel part of their family now and also referred them to my neighbor.

4th of July my A/C was out. Called Browns Heating and Cooling, the owner offered to bring out 2 room units at o charge to keep the bedrooms cool until he could repair the A/C. I had an old unit too old to repair. He was able to install a new unit right away. Pricing was very competitive. The installer was excellent. Cleaned up when he was done. Made sure we understood how the new unit worked. Could not have asked for anything more.

Andrew showed up when I was told he would, he was very knowledgeable, friendly plus communicated well. I highly recommend Brown Heating and Cooling.

Andrew was great ! very quick and helpful. Thanks for everything. We'll be calling whenever we need help !

COMPANY IS VERY GOOD, VERY SATISFIED, 3RD AIR CONDITIONER WITH THEM.

In the high heat of FL summer, Andrew was a life-saver for us! Excellent service, very thorough. We highly recommend! Thank you!!

I am so glad that I called this company when the air conditioner stopped working fast and friendly service

Awesome company, thank you to Andrew, came out on a weekend and got us going within an hour. We’ve been with them for years.

Prompt response when air when out in 90 degrees. Andrew was great and quickly fixed the problem. Highly recommend!

When our AC unit failed, we called Brown, since they had become our favorite for maintenance servicing. The service person who came was the general manager, Andrew. He explained all the options to us for repair/replace. We decided to install a new unit, and he did a temporary fix so that the unit might make it through the weekend. Excellent installation on Monday by Randy and Rudy (pictured)! They were competent, professional, courteous, and answered all our questions. They completed to installation in about 4 1/2 hours, including site clean up. Brown HVAC continues to provide us superior service and continues to be our favorite.

Great service, product, on time, knowledgeable.

Bought a replacement 3 ton a/c system. All dealings with staff gives a personal touch that you can only get dealing with a family owned business. Installers very clean, efficient and courteous.

Great customer service.

Moved to Florida right after hurricane Irma September 2017. My first call was Brown Heating and Cooling to check out our system. Andrew came out and looked at our unit and our duct work. He was very very polite and informative. Brown Heating and Cooling was very professional and very helpful with our questions. I highly recommend them to anyone that is in need of service.

Very good service response time and courteous employees.

We have been customers of Brown Heating & Cooling for just under 15 years. We currently have their air handler and condenser equipment installed in our home and in a rental unit, both with ten year contracts covering parts, labor, coil, compressor, and preventive maintenance warranty. Their prices are extremely competitive, and their service has always been prompt, courteous, and technically proficient. More important, their word is solid gold. We recommend them unreservedly.